Refund policy
At our store, we stand behind what we sell. If you need to send something back, here's exactly how it works.
1. Return Window
You have 30 days from the date your order is delivered to request a return. Returns requested after 30 days cannot be accepted.
2. Condition Requirements
Items must be unused, unopened, and in their original condition with all packaging and seals intact. We reserve the right to refuse returns that arrive used, damaged, or opened beyond normal inspection.
3. Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
4. How to Start a Return
To initiate a return, email us at usendeavor@gmail.com with your order number and the items you'd like to return. We'll respond within 1-2 business days with return instructions.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product). In cases of our error, we will provide a prepaid return label at no cost to you.
6. Refund Method and Timeline
Once we receive and inspect your return, we will process your refund to the original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Alternatively, you may choose store credit or an exchange, which can be processed faster.
7. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the issue. We'll make it right — at no cost to you — by sending a replacement or issuing a full refund.
8. Exchanges
Want a different product? Start an exchange by emailing us at usendeavor@gmail.com. We'll ship the replacement as soon as we receive the original return.
9. Restocking Fee
We do not charge restocking fees on returns.
10. Contact Us
If you have any questions about our return policy, please reach out:
Email: usendeavor@gmail.com
We're here to help!